We check every order before it leaves our shop in Karachi. If something isn’t right, we’ll make it right.

Damaged or incorrect items

  • If your boxes arrive damaged, or you received the wrong size or quantity, contact us within 48 hours of delivery.
  • Send your order number and clear photos of the parcel and the items on WhatsApp (+92 336 1085938) or email info@solidpackages.pk.
  • Once confirmed, we will replace the items or refund the affected amount.

Returns

  • Standard stock items can be returned if they are unused, unassembled and in their original condition. Please contact us before sending anything back.
  • Custom-size and custom-printed orders are made specially for you and cannot be returned, unless there is a production fault on our side.
  • Return delivery charges are paid by the customer, except when the mistake was ours.

Refunds

Approved refunds are sent by bank transfer or the original payment method, usually within 5–7 working days after we receive and check the returned items.

Cancellations

You can cancel an order free of charge before it is dispatched. Custom orders can only be cancelled before production starts.